FAQ

Purchase and Delivery Related

I have questions about a particular charge on my account. What should I do?

Simply email your supporting documents to the Ready To Travel Team at support@readytotravel.com, and we’ll provide assistance.

In what currency will I be charged?

All Ready To Travel purchases are charged in Singapore dollars.

Where can I find my booking confirmation?

Your booking confirmation is sent to your email address that was used to register with Ready To Travel. Remember to check your junk folder as well and mark us as a trusted sender! You can also find your booking information within Ready To Travel under ‘My Purchases’.

What products and/or services will be delivered to me?

Delivery service is only valid for ReadyWiFi.

What are the delivery hours I can opt for?

Upon confirmation of purchase, we will call you 3-4 business days from your departure date to arrange for your preferred delivery time/ date to the stated delivery address.

How do I return my device after use?

For return of ReadyWiFi device, please contact the courier to arrange for pickup. You will receive a courier note and instructions together with your device.

What if I missed the scheduled delivery/pick-up?

If a second delivery lies within four days of your departure date, we will contact you to arrange for another delivery free of charge, based on the availability of the remaining delivery time slots.

Can someone else collect on my behalf?

Yes, please download and fill out the Authorisation letter.

(ReadyWiFi) – Why should I rent ReadyWiFi?

ReadyWiFi keeps you connected in more than 100 countries, with free device delivery and pickup. Please refer to the full list of countries and tiers here. The connection can be shared with up to five devices.

(ReadyWiFi) – What are the items I will receive from the delivery?

You should expect to receive the ReadyWiFi device, a carrying case, charging cable and user guide.

(ReadyWiFi) – Can I call or send a text message to make reservation?

No, we regret to inform that we currently only accept purchases through the Ready To Travel app.

(ReadyWiFi) – How do I collect/return the device?

Upon confirmation of purchase, we will contact you three to four business days prior to your departure date to arrange for your preferred delivery date/time to the stated delivery address.

For returning of device, please contact the courier to arrange for pick-up. You will receive a courier note and instructions together with your ReadyWiFi device.